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Frequently Asked Questions
Find quick answers about classes, materials, billing and access. Use search or expand the sections below.
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Support: +1 (347) 592-1843
Enrollment
How do I enroll in a course?
Step-by-step process to get started.
How do I enroll in a course?
Step-by-step process to get started.
Create an account on our site, browse the catalog, and click Enroll on the course page. You’ll be prompted to choose a plan and complete checkout. Access begins immediately after payment.
Can beginners join?
No prior experience needed.
Can beginners join?
No prior experience needed.
Absolutely. Our foundational courses start from the basics: brush handling, color mixing, paper types, and simple landscapes. Each lesson includes paced videos and printable worksheets.
Do you offer group enrollment?
Teams, schools, and studios.
Do you offer group enrollment?
Teams, schools, and studios.
Yes, we provide discounted group plans for 5+ seats with centralized billing and progress dashboards. Use the quick form to tell us your team size and needs.
Courses & Content
What materials do I need?
Essential watercolor kit.
What materials do I need?
Essential watercolor kit.
Start with cold-pressed paper 300gsm, synthetic round brushes (sizes 4, 8), a basic 12-color pan set, masking tape, and two water jars. We include a printable materials checklist in each course.
How long are the lessons?
Bitesize and in-depth formats.
How long are the lessons?
Bitesize and in-depth formats.
Most lessons are 10–20 minutes focusing on one technique, followed by a 30–60 minute project. Courses include 3–8 hours of content in total with downloadable references.
Do lessons have subtitles?
Accessibility and languages.
Do lessons have subtitles?
Accessibility and languages.
Yes, English subtitles are available for all videos. Selected courses include Spanish and French subtitles; we’re adding more languages based on student demand.
Billing
What payment methods do you accept?
Cards, wallets, and invoicing.
What payment methods do you accept?
Cards, wallets, and invoicing.
We accept major credit/debit cards and Apple Pay/Google Pay in supported regions. For teams, we can issue invoices for bank transfer on annual plans.
How do refunds work?
Fair policy for students.
How do refunds work?
Fair policy for students.
We offer a 14-day money-back guarantee on new course purchases if less than 30% of the content was watched. Refunds appear within 5–10 business days depending on your bank.
Can I switch plans later?
Upgrade or downgrade anytime.
Can I switch plans later?
Upgrade or downgrade anytime.
Yes. Upgrades apply immediately with prorated charges. Downgrades take effect at your next renewal, keeping access until the end of the current period.
Access & Tech
How long do I have access?
Lifetime vs subscription.
How long do I have access?
Lifetime vs subscription.
Single-course purchases include lifetime access with updates. Membership plans provide access while your subscription is active.
Can I watch offline?
Downloads and app support.
Can I watch offline?
Downloads and app support.
Yes, lessons include downloadable practice files and select videos for offline viewing. For copyrighted content, downloads may be limited to project files.
Which devices are supported?
Phones, tablets, desktops.
Which devices are supported?
Phones, tablets, desktops.
Any modern browser on iOS, Android, Windows, or macOS. We recommend Chrome, Safari, or Edge for the best video performance.
Certificates
Do you provide certificates?
Completion and portfolio track.
Do you provide certificates?
Completion and portfolio track.
Yes, a digital certificate is issued upon completing all required lessons and a final project review. You can share it on LinkedIn or print it.
Is the certificate accredited?
Recognition and value.
Is the certificate accredited?
Recognition and value.
Our certificates are not university-accredited but are recognized by many studios and community centers as proof of skill development and dedication.
Community & Feedback
How do critiques work?
Get actionable feedback.
How do critiques work?
Get actionable feedback.
Submit your project images, and our mentors record a short video critique with time-stamped tips. You’ll also get peer comments in the community thread.
Is there a private community?
Share progress, join challenges.
Is there a private community?
Share progress, join challenges.
Yes, members get access to our invite-only forum with weekly prompts and monthly challenges.
Still need help?
Call our support team: +1 (315) 448-0872
